Hello, Upccell users!
Today, we reviewed how to effectively collect payments from customers who haven't paid after placing an order. By following up with these cases, some of our users can achieve a successful payment rate of over 90%, helping to streamline your payment process and boost direct revenue.
Integrating Stripe for Smooth Payment Collection
For a seamless payment experience, we recommend integrating with Stripe, which offers a fast and easy way to collect payments. Here’s a guide to integrating Stripe: How to integrate Stripe
Tips and Examples for Following Up on Payments
1. Send Reminders Often, a friendly reminder is enough to prompt customers to complete their payment. Here’s a suggested timeline for sending reminders:
- 1 day after the initial payment request
- 2 days after sending the first reminder
- 4-7 days after the payment due date
Example Reminder Messages:
-
1st Reminder:
Hello {Customer Name}, this is just a reminder to submit your payment for order {Order #}. Please use the link below to complete your payment. Reminder: Orders cannot be shipped without payment. [Payment Link] -
2nd Reminder:
Hello {Customer Name}, the items you ordered are running low in stock. This is a reminder to submit payment for your order {Order #} so we can process your shipment. You can pay using the link below or call us at {Company Phone Number}. [Payment Link] -
Final Notice:
Your order has been canceled due to non-payment, as per our payment policy. We apologize for any inconvenience. If you have any questions, feel free to reach out. Thank you.
2. Resend the Invoice or Payment Link For pre-orders, customers might forget what they ordered. Resend the invoice or a picture of their order to remind them. Upccell sends the purchase order (PO) to the customer's email, so kindly remind them to check their inbox.
Example Messages:
- Hi {Customer Name}, We just received the product you ordered through our mobile catalog on {Order Date}. Would you like to review and pay {Payment Link}? We can ship it out today!
- Hi, are you still interested in these styles? If not, we can cancel—please let us know! (For pre-orders).
- Hi {Customer Name}, were you able to review the invoice I sent yesterday? :)
- Hi {Customer Name}, just checking in to see if I can proceed with processing your order from {Order Date}?
3. Offer Flexible Payment Options Let your customers know about the different payment methods you offer. By integrating Stripe, you can offer flexible options such as mobile payments (Apple Pay, Google Pay, Samsung Pay), credit cards, and even "buy now, pay later" plans.
4. Contact the Customer Directly If email or SMS reminders aren’t enough, consider following up with a phone call to personally address any concerns and assist with the payment process.
By following these strategies, you'll streamline your payment collection process, improve order fulfillment, and ultimately enhance customer satisfaction while driving more revenue for your business.